Privacy Policy

Last updated 29 October 2026

This policy explains what personal information zineea.com collects, why, who helps us handle it, and the choices you have. We collect only what we need to respond to you and to provide what you ask for. We never sell your information, and we don't use advertising trackers.

Who we are

This website is Zineea's, and "we" means Zineea and the small team that helps her run it. Payments made on this site are processed by 13592791 Canada Inc., a company in Ontario, Canada, which is the name you'll see on Stripe's payment page and your card statement. For any privacy question or request, write to hello@zineea.com; that address reaches the person responsible for privacy here.

What we collect, and why

You give us information when you use one of these:

• Booking a free Clarity Breakthrough Call: your name, email, phone if you give it, and anything you write to us, so we can schedule the call, send the invitation and reminder, and prepare for it.
• Booking a private session: your name, email, phone, notes, where you're based (for the right sales tax), any referral code, and the time you choose.
• Buying or joining a program: your name, email, where you're based, any code, anything you share with us, and the version of the program agreement you accepted.
• The Body Map: your answers, the result, your first name and email, so we can send you your map and the short series of emails you signed up for.
• Find Your Balance: your check-ins stay in your own browser unless you choose to save them with your email; then we keep your name, email and saved check-ins and send you that one snapshot.
• Waitlists (the book, programs): your name, email and where you signed up, so we can send what you asked for. The book waitlist gets one email when the book is ready, and nothing else.
• Sharing a testimonial: your words, the name you choose to be shown by, an optional photo or video, and details of the session, so we can review it. It appears on the site only as you consented.
• Podcast guest or host inquiries, and the contact form: what you fill in, so we can reply.

Some of what you tell us may concern your health or emotional wellbeing (your Body Map answers, check-ins, notes, or what you share before a session or program). We treat it as sensitive: it is used only to support you, seen only by Zineea and the people who help her, and never used for marketing or shared for anyone else's purposes.

Information collected automatically

• No advertising or third-party analytics. We don't use Google Analytics, advertising pixels or tracking cookies.
• Anonymous counts. A few pages keep anonymous daily tallies (for example, how many times a page reached from a QR code was opened, or how many people finished a check-in). They contain no names, emails or identifiers.
• Spam protection. Our forms use Cloudflare Turnstile to tell people from bots, which processes technical information about your browser and connection.
• Your browser's storage. Find Your Balance keeps your recent check-ins on your own device, and some pages remember small things (such as that you've already been counted) for your visit. Private client pages use one secure cookie to keep you signed in. None of this is used to track you elsewhere.
• Server logs. Our hosting provider records standard technical logs (such as IP address and pages requested) to keep the site running and secure.
• Instagram images. Where we show recent Instagram posts, the images load from Instagram (Meta), which receives the usual technical information any image request carries.

Who helps us handle it

We use a small number of service providers, each only for its job:

• Netlify: hosts the website and stores form submissions and sign-up records.
• Stripe: processes card payments. We never see or store your full card number.
• Google: calendar invitations and video calls (Google Calendar and Meet) for booked calls and sessions.
• Resend: sends our emails.
• Supabase: hosts the client records we keep once you book or buy (our customer relationship system).
• Cloudflare: spam protection on forms.

These providers may store and process information outside Canada, including in the United States, where it can be subject to those countries' laws. We choose providers that protect it to a standard comparable to Canadian law.

Email

We send email only when you've asked for it: a booking confirmation, your Body Map, a waitlist announcement, a reply to your message. Every series you can leave has an unsubscribe link, and you can always reply to ask us to stop.

How long we keep it

• Records of payments and bookings: as long as tax and accounting law requires (in Canada, generally six years).
• Everything else (sign-ups, waitlists, check-ins, inquiries, testimonials under review): until you ask us to delete it, or until it's no longer needed for what you gave it for.

Your choices and rights

You can ask to see the personal information we hold about you, correct it, withdraw your consent, or have it deleted (except what we must keep by law). Write tohello@zineea.com and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

Security

Information travels over encrypted connections and is stored with providers that protect it. Access is limited to the people who need it to help you. No system is perfectly secure, and we'll tell you promptly if a breach puts your information at real risk.

Children

This site isn't directed to children, and we don't knowingly collect information from anyone under 18.

Changes

When we change how we handle personal information, we update this page and the date at the top. Significant changes that affect information you've already given us will be explained before they apply.